1) Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may like to create your own cybertwin as well. The more you 'train' your twin, the better the responses will be. While it is just a fun exercise, think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?
Having a cyber twin is just amazing. Seeing that has made me realize how fast the electronic world is progressing and that perhaps the things that we see in science fiction movies are not totally false at all. It was astonishing to see how much a machine can replicate the patterns of a real human being. It is scary to think of it, especially if you think of movies where machines take over the world.
2) Write a one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.
According to Wikipedia, the Turing test is a test has been developed as one of the major concepts in the philosophy of artificial intelligence as proposed by Alan Turing (1950). The test originates from a paper he published called "Computing Machinery and Intelligence" and its goal was to determine whether or not computers are able to demonstrate show intelligence. The test comprises a discussion by a human subject with both a computer and a human being and it attempts to discern signs of intelligence in the computer by analyzing its communication patterns.
A counter argument to the Turing test is the Chinese room theory which has been developed by John Searle in his paper “Minds, Brains and Programs" published in the 1980s. It states that even if the computers creates responses that attempts to replicate the thinking pattern of a human being, it cannot fully adopt a self conscious mind which allows it to think. Therefore, due to such a limitation, the computers will never be made equal to the human brain.
3) Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience.
Virtual agents are automated programs adopted by websites with the purpose of offering the customer a service that is rapid, accurate and of consistent standards. This implies that by using the agent, the customer is given the impression that they are being looked after personally and have their queries answered in a satisfactory manner. This allows the provider of such agents to save on costs of employing agents while maintaining a consistent level of service as well as eliminating any lags in the service. However, being a human being, the customer will always have new questions or more personal issues and this is something that I believe is outside the capabilities of the virtual agents. Therefore, they need human support in order to be complete.
Reference:
1. Wikipedia (2010) Turing Test retreieved on 26th September 2010 from http://en.wikipedia.org/wiki/Turing_test
2. Wikipedia (2010) Chinese Room retrieved on 26th September 2010 from http://en.wikipedia.org/wiki/Chinese_room
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